FAQ'S

Direct any additional questions to chirp@treebirdfeeders.com.

Frequently Asked Questions

General Questions

I like the look of my feeder, so I exchange it as part of the lifetime replacement can I request it be refurbished and returned to me?


Yes, just pay the fee for a refurbished feeder and let us know you want yours back. We have added a place on the order form to indicate that you want yours back after being refurbished.





Tree Bird Feeder

Can I hang my Tree Bird Feeder instead of mounting it on a pole?


The Tree Bird Feeder is made to sit on a 1" diameter pole. You could hang it but you would have to modify it to do so. When you get a pole for your Tree Bird Feeder make sure it is an outside diameter of 1". Some poles are labeled 1" but it is inside diameter so just make sure it is outside diameter 1". Usually 1" conduit works great and can be picked up at any lumber yard or hardware store at a pretty low price.





Tree Bird Limb Feeder

Will the Tree Bird Limb attract as many birds as the Tree Bird Feeder?


The Limb Feeder will not attract as wide a variety of birds as the Tree Bird Feeder. The Limb feeder only offers 3 methods of feeding while the TBF offers those three as well as 4 additional methods. The Limb Feeder is for the novice and the Tree Bird Feeder is for the more serious bird feeding enthusiast.





Hummingbird Feeder & Oriole Trunk

(Old Version) How tight does the wing nut on the bottom plug have to be?


Just tighten it as snug as you can with your fingers. If it leaks around the plug you will know it is not tight enough. Once you fill it a few times you will get a feel of how snug it needs to be.




Can I wash the exterior of the feeder?


Yes, wash it with warm water. It is treated with exterior epoxy so it will clean very easily. We do not recommend immersing it in water. If using a brush make sure it is soft bristled as too much pressure with stiff bristles could remove the epoxy exterior.




(Old Version) The wing nut on the plug has seemed to have gotten harder to turn, how do I fix this?


First of all, make sure you are cleaning the plug well when cleaning the feeder. The nut can be loosened off to where it is fairly loose and treated with vegetable oil or non stick cooking spray. Once you put the oil or spray on the threads tighten and loosen the nut several times and it will loosen up and be much easier to turn. Be sure and keep the oil on the nut side of the plug and wash the plug with warm water after treating it. Use only vegetable oil or non-stick cooking spray. Do not use any petroleum based lubricant on the plug.




When I push the tops into the nectar ports they are sometimes very difficult to remove?


You do not need to push the tops all the way down into the nectar tube. Just push it in about 3/4 of the way. This will leave a little gap between the tube and the top, which will be fine and make it much easier to remove when cleaning the feeder.




(Old Version) orioles are prying off the tops of my nectar ports?


If the tops are loose you can tighten the tabs by spreading them out with a pair of pliers, needle nose works best. If you prefer let me know and I can send you different nectar tops that will fight tighter.




I put out my new Hummingbird Nectar Trunk with my existing feeders and the hummingbirds are not using the nectar trunk, what should I do?


Anytime a new feeder is introduced to an area with existing feeders it may take some time for the Hummingbirds to get comfortable with the new feeder. Give it some time. You can go to our Feeder Instructions Page and download the Hummingbird Training Document that will give you some very good tips that are usually successful at getting the hummingbirds to use a new feeder both stand alone or with well established feeders. Reference the Feeder Instructions Page.




What is the best way to check how full my hummingbird feeder is.


Pull one of the nectar ports off and look inside the tube. You can also tilt the feeder to see if it runs out the nectar tube. Over time you good a pretty good feel of how long it is lasting and when it needs more nectar.





Life Time Feeder Program

Can I replace my feeder every year to get upgraded to the newest model?


Yes, but it will be replaced with a refurbished feeder unless none are available or you pay the upgraded restocking fee.




When exchanging a feeder can I order another feeder to be shipped at the same time to save on shipping?


Yes, but contact us first so we can make arrangements. to adjust shipping cost- chirp@treebirdfeeders.com or 660-973-6349.




What happens to the returned feeders?


The exterior of the feeder is stripped down and refurbished and all parts that need replaced are replaced. It actually looks like a new feeder after being refurbished. Our refurbished feeders will be sold as refurbished and also come with the lifetime feeder program.




I dropped my feeder and damaged the bottom cup, Can I send it in on the Lifetime Replacement Program?


Yes, but it would be cheaper for you to just order a new cup replacement from our website.




I have an older feeder that does not have a series number on it. Can I register it for the Lifetime Replacement Program?


Yes, Use the code 18 followed by the first 3 letters of your last name. Owners of the older style feeders need to have them registered by June 30, 2019 to qualify.




I like the look of my feeder, so I exchange it as part of the lifetime replacement can I request it be refurbished and returned to me?


Yes, we understand that each feeder is unique so just pay the fee for a refurbished feeder and let us know you want yours back. We have added a place on the order form to indicate that you want yours back after being refurbished.